99slot Privacy Policy – How We Protect the Personal Data of Malaysian Players

1 Introduction

99slot is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

We believe transparency is the foundation of trust. That is why this policy is written in plain, easy-to-understand language — not complex legal jargon. Our goal is for you to know exactly what happens to your data from the moment you register to the moment you request account closure.

As a responsible online gaming platform, we only collect data that is strictly necessary to provide a safe service and maintain legal compliance. There is no excessive data collection, and no data is sold to advertisers or third parties for commercial purposes.

2 Data We Collect

99slot collects various types of data depending on your interactions with the platform. Here is a full breakdown:

Data You Provide Directly

• Full name as it appears on your official identification document
• National identification number (MyKad) or passport number
• Date of birth for age verification
• Email address and mobile number
• Current residential address
• Bank account and e-wallet details for financial transactions
• KYC documents including copies of MyKad and bank statements

Automatically Collected Data

• IP address and device information (device type, operating system, web browser)
• Access log data including dates, times, and pages visited
• Cookie and similar tracking technology data
• Gaming history and betting records
• Financial transaction records including deposits and withdrawals
• Customer support interaction data

3 Data Collection Purpose

Every piece of data we collect has a clear and legitimate purpose. We do not collect data without a specific reason. The following are the primary purposes for which your data is used at 99slot:

• Account Management: Creating, verifying, and maintaining your 99slot account securely.
• KYC & AML Verification: Fulfilling legal obligations to verify user identity and prevent money laundering.
• Payment Processing: Handling deposits, withdrawals, and all financial transactions accurately and securely.
• Legal Compliance: Meeting reporting and compliance requirements with relevant authorities.
• Platform Security: Detecting and preventing fraud, abuse, and unauthorized access.
• Customer Support: Providing effective support and resolving any issues experienced by players.
• Service Improvement: Analyzing usage patterns to improve the overall user experience on the platform.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Service Communications: Sending important notifications about your account, transactions, and changes to terms.

4 Legal Basis for Data Processing

Under Malaysia's PDPA, 99slot processes your personal data on the following legally valid bases:

• Consent: You have provided explicit consent during the registration process for the collection and processing of data as described in this policy.
• Contract Performance: Processing is necessary to fulfil the contractual obligations between you and 99slot, including transaction processing and account management.
• Legal Obligation: Some data processing is mandatory to comply with applicable Malaysian law, including KYC and AML requirements.
• Legitimate Interest: Processing for security, fraud prevention, and service improvement purposes is based on the platform's legitimate interests and does not override users' fundamental rights.

5 Data Sharing with Third Parties

99slot does not sell your personal data. However, there are limited situations where we need to share data with carefully selected third parties:

• Payment Providers: Minimal transaction information is shared with banks, card processors, and e-wallet providers to enable secure deposit and withdrawal processing.
• KYC Verification Service Providers: Identity documents are processed through a registered third-party KYC verification system that complies with international data security standards.
• Game Providers: Minimum technical data required to ensure games run correctly is shared with game software providers. No personally identifiable information is shared except anonymised account IDs.
• Legal Authority: 99slot will disclose data to government authorities or regulators if required by law or a valid court order.
• Technology Partner: Cloud infrastructure and technical service providers used to operate the platform, all subject to strict confidentiality agreements.

6 Data Storage & Retention Period

Your data is stored on secure servers with strict access controls. We set data retention periods based on service requirements and legal obligations:

• Active Account Data: For as long as your account remains active, your account data is retained to enable continued use of the platform.
• KYC & Financial Records: Stored for minimum 7 years after account closure, in line with Malaysia's AMLATFPUAA 2001 legal requirements for audit and compliance purposes.
• Game Logs: Betting records and gaming history are retained for 5 years for dispute resolution and audit purposes.
• Customer Support Data: Support communication records are retained for 3 years.
• Cookie & Analytics Data: Session and cookie data is retained for between 30 days and 2 years depending on the cookie type.

Once the designated retention period expires, data is securely deleted using industry-standard erasure procedures — no legacy data is left recoverable.

7 Data Security

99slot continuously invests in security infrastructure to ensure your data is protected against all threats. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and 99slot servers is encrypted using the latest TLS/SSL protocols.
• Data-at-Rest Encryption: Sensitive information such as passwords and bank account numbers are encrypted in the database using strong algorithms.
• Layered Access Control: Only authorised staff with a specific need may access users' personal data, and all access is logged and audited.
• Continuous Monitoring: The intrusion detection system monitors suspicious activity 24/7 and immediately alerts our security team.
• Regular Security Audits: Independent security assessments are conducted periodically by third-party experts to identify and address any vulnerabilities.
• Secure Data Backup: Data is automatically backed up to a separate, secure location to ensure service continuity.

8 Your Rights as a User

Under Malaysia's PDPA and international data protection principles, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, contact our privacy team via customer support. We will respond within 21 business days of receiving your request.

9 Cookie Policy

99slot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Here are the types of cookies we use:

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies in popular browsers, refer to your respective browser's help section.

10 Child Data Protection

99slot services are exclusively for individuals aged 18 and above. We do not intentionally collect, store, or process personal data from any individual under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, the following steps will be taken immediately:

• The account in question will be suspended immediately
• All relevant data will be securely deleted
• Any funds in the account will be returned in accordance with the appropriate procedure

11 Privacy Policy Amendment

99slot reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any amendments take effect immediately upon being published on this page.

For material amendments — meaning changes that significantly affect how we use your data — we will provide advance notice via your registered email or through an in-account notification. This gives you sufficient time to review those changes.

The "Last updated" date at the top of this page always reflects the latest version of this policy. We encourage you to review this page periodically.

12 Contact Us for Privacy Matters

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, we are here to help.

Our data privacy team operates Monday to Sunday, 9 AM to 11 PM Malaysia time. For privacy-related requests, please provide the following information to help us handle your case more efficiently:

• Your full name and 99slot account ID
• Type of request (data access, correction, deletion, etc.)
• A brief description of your request or concern